Calls will cost 7p per minute plus your phone company's access charge

Frequently asked questions

Please click on a question below to view the answer.

 

  • What do I need to be able to attend a meeting using Webex?

    • Windows 98, Me, NT, 2000, XP, or Vista **Note: No support for Remote Access on Windows Vista**
    • Microsoft Internet Explorer 6.0 or higher, Firefox 1.5 or higher, Mozilla 1.7 or higher or Netscape 8.1 or higher
    • JavaScript and cookies need to be enabled in the browser
    • Recommend that Active X is enabled for Internet Explorer versions
    • 56k or faster internet connection
    • Java Meeting Manager on Windows requires Micorsoft Internet Explorer 6.0 or higher or Netscape 8.1 or higher

  • Does Webex comply with GCSX Code Of Conduct?

    Your Constructionline WebEx session is CoCo Compliant as documents and desktops will not be shared both ways. More on CoCo Compliance

  • How do I hear the presenter?

    You will have received a confirmation email when signing up for a WebEx session. Included within that email is a BT MeetMe audio conference free phone number with joining instructions.

    If you did not receive the confirmation email, please join the WebEx session by clicking here and request the audio details via the 'Chat' window.

  • What is a WebEx Live Meeting?

    WebEx Live Meetings are conducted using an online synchronous conferencing application called WebEx Meeting Centre. The client software downloads automatically during your first login to your WebEx meeting. Please allow a few minutes for it to load.

  • How do I get login information?

    Your joining instructions were sent to you in your confirmation email. If you did not receive your confirmation email, please email Cheryl Wrench at cheryl.wrench@capita.co.uk

  • When should I log into the WebEx Live Meeting?

    WebEx users should join 5 minutes early to allow time for the WebEx interface to load and for computer configuration. Enter your name and email address when prompted.

  • How do I interact with with presenter?

    You can interact with the presenter, host and panelists using the audio conference facilities provided.

  • Will I see the presenter or instructor?

    Not unless they have a webcam and choose to share it, but you will hear the presenter in real time while you view his/her presentation.

  • Will the session be recorded?

    The Webex sessions will not be recorded (unless otherwise noted).

  • I am having problems logging in.

    Joining instructions were in your confirmation email. Go to http://capita.webex.com. Your class will be listed under the "Meeting Center" tab. In the far right column of the event (the status column) it will say either "not started" if you are too early; or it will say "Join". You click on"Join", type in your name, and your email address, before clicking "Join Now".

    Let us know if you have any problems. If you'd like to test before class to see that your computer is ready for the WebEx session please go to the WebEx test page