Service Status

Check the current status of Constructionline

Current Platform Alerts

Telephone Payment
Please be aware that we are currently experiencing issues with our telephone payment line. If you wish to make a payment please log into your Constructionline account and pay via the online payment page.

Automated Email
We are currently experiencing an issue with the automatic sending of some emails including new portal user activation emails. We are manually sending these every hour and are currently working on a permanent solution. We will provide an update when this is completed. We apologise for any inconvenience caused.


Current Platform Status & Uptime

 The Constructionline platform is fully available
 The Constructionline API Web Services are fully available
Up Since: Monday 19th February – 10.00am


Advanced Notification of Scheduled Downtime

May / June 2018
We are currently working on the latest release version 2.4 of the Constructionline platform.
Further release information including dates will be shown here.


Important Messages & Information

Insurance Information in Monthly Statements
We are experiencing issues with the Monthly Statements and the insurance information being presented within it for some customers. This error is being investigated by our Technical team as a high priority and we apologise for any inconvenience this may cause, this does not affect the status that is visible to customers when viewing their profile, this is functioning correctly. We will update you further when we have received an update from our Technical team.

September 2017 Platform Changes
Following the launch of the new Constructionline membership levels in September 2017, we recommend that you log in and check your Constructionline profile status to ensure all your information and documents are up to date.


If you would like help with the Constructionline platform please take a look at our new member guide. If you then have any queries please contact our client services team on 0844 892 0313* or email us at constructionline@capita.co.uk
* Please note: All calls to this number will cost 7p per minute plus your service providers charge.