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Frequently asked questions
Naturally you may have questions regarding Constructionline and how it works, so we’ve put together an extensive list of answers, based on the queries our buyers tend to ask.
Over 45,000 suppliers have already registered with Constructionline and over 93% of verified suppliers renew their membership each year.
No! The primary purpose of Constructionline is to reduce the amount of duplication in the supplier assessment process, not just for suppliers who have to repeatedly complete the same questionnaires, but also for yourselves who have to collect and assess this information over and over again. Constructionline is a central source where you can check all standard information without any hassle.
When you register with Constructionline you sign a brief set of terms and conditions agreeing to remove all duplication from your procurement process. In some cases you may need to request project-specific information not held on Constructionline but you should not request duplicate data
The information on Constructionline is continually being updated on the anniversary of its expiry date. Unlike self-certification services the database is maintained by our experienced registrations team and we write out to our suppliers as and when their information is due to expire. If a supplier fails to provide us with up to date information, after a series of reminders, they will be put onto consult status and this will be visible to you as you search the database.
Yes, we can provide new passwords and group or individual training sessions. You should make sure your colleagues in your department are adhering to the T&C’s you have signed. Click here to contact your local Constructionline team member to find out more.
Absolutely. Any department that has a genuine requirement for Constructionline can register. They would have to register as a separate account so would need to sign the terms and conditions, but access would still be free and we would also carry out training and provide on going support.
Yes we can. If you email your list of suppliers to your Constructionline contact they will run a check against our database of registered suppliers and let you know how many are registered.
Once we have identified those suppliers that are not registered we will contact each organisation, explain you are now using Constructionline and suggest they should consider registering. Enclosed with the letters will be an application pack explaining to the supplier how Constructionline works, the benefits of being registered and the application form. With your agreement we would be happy to carry out follow up campaigns to help more suppliers register.
The initial registration process can be quite time consuming so we have a telephone service where we will complete the application forms for the supplier over the phone. This way suppliers do not need to type in the answers themselves and just have to post in the relevant attachments such as insurance certificates and a copy of their accounts. We also have an online Support area which can help Supplier self-serve their account. We also have a supplier helpline available between 9:00 – 5:00 Monday to Friday, where we can help suppliers with any queries.
By asking for their Constructionline registration number on your PQQ documents you can remove the need for them to complete those duplicate questions and identify those that are registered and check their details online
You can set up your own supplier list on Constructionline that can be easily accessed each time you log in. This list can be shared with other Constructionline buyers if you wish and we will send you alerts if any suppliers on your list are placed on consult status, suspended or no longer registered on Constructionline.
To discuss Buyer membership, please contact our Buyer services team who will be happy to you.
Yes, you can pay the registration fee on behalf of your supplier. This is something you should discuss with your Business Development Manager.
Experian carry out a bespoke daily assessment on all Constructionline registered suppliers, checking changes in a number of criteria (please see appendix 3 of our criteria document). An alert is sent to the Constructionline accountants if there is an issue or a supplier moves across a Delphi Band into a higher risk area. If an alert is received, then the Constructionline accountant will investigate and take appropriate action which may include the following:
There are currently over 10,000 buyers from 3,800 organisations across the UK using Constructionline, these include central government departments, local authorities, NHS trusts, housing associations, universities, colleges and main contractors.
There are a few ways to contact Constructionline:
Online – Complete one of our online forms that best suits your needs.
By phone – To contact our helpdesk, please call 0844 892 0313. Please note, calls to our helpdesk cost up to 7p per minute plus a network access charge.
Via post – Constructionline, PO BOX 6441, Basingstoke, Hampshire, RG21 7FN
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Drop us an email or call our buyer helpline on 0844 892 0312
What can we help with? *Existing membership supportNew Buyer enquiriesNew Supplier enquiriesNew Product enquiriesFinance and Invoice queries
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For assistance pelase email Constructionline@Constructionline.co.uk