Home / Insights / Blog / Constructionline Reviews Constructionline Reviews As a leading provider of procurement and supply chain management services in the UK construction industry, we know how important customer service is to our customers. That’s why we are constantly making improvements to our customer service. This ongoing focus on our customers means we are thrilled to share that we have rated us 4.1 stars on Trustpilot!The improvements have been driven by a commitment to listening to customer feedback, investing in technology and infrastructure, and training our staff to provide a more responsive and customer-centric service. Leanne Coxhead Read More My director required me to get the company constructionline gold accredited. Lauren guided me through the process from start to finish. She has come back quickly, efficiently and made the whole process stress free! Thank you for all you're help Lauren. Look forward to dealing with you in the future. Dean M Read More I required Constructionline accreditation for one of my clients and our membership had lapsed. Our client required us to get the accreditation extremely quickly or risk the loss of a great deal of work. After communicating with them they managed to turn around the accreditation very quickly. Great service. Katie Read More This is our second year with Constructionline, and our experience so far has been outstanding!!! When I needed advice or assistance there has always been someone either on the end of the phone or available via email. I would like to thank Lauren, Sharlene and Ben for all their support, they all go above and beyond to help! 10/10!!!! Customer Read More The whole process was very smooth and quick. The customer support team couldn't be more helpful. Kim Read More Amanda was friendly and very helpful when taking me through the portal step by step which made it clear, Previous Next Here are some of the ways in which we have improved our customer service: Improved CommunicationWe have expanded our customer support team to ensure that customers can access help and advice through a range of channels, including live chat, to make it faster and easier for customers to get in touch. Enhancing training and developmentWe have invested in training and development for our staff to improve their knowledge and expertise in the construction industry. This has helped us to better understand customer needs and provide more tailored and effective support. Better User ExperienceWe are making regular changes to the platform to make it more user-friendly. To find out about the latest updates, check out our product updates. Product Updates Added ValueWe have enhanced our Customer Success Team to work closely with our customers to help them achieve their objectives and see real value from using the entire suite of tools available. Listening to customer feedbackAnd finally thanks to your feedback, which we have actively sought from our customers, we have been able to identify areas where we can improve our service which we will continue to do. In conclusion, we have made significant strides in improving our customer service by investing in technology, expanding customer support, enhancing training and development, and listening to customer feedback, we have created a more customer-centric and responsive service. As the construction industry continues to evolve, we are well-positioned to continue to meet the changing needs of its customers and provide them with the support they need to succeed. Blog Supplier Related case studies Supplier Case Studies Hill Hill is one of the country’s top house builders, specialising in developing homes of distinction across London and the South East. Innovation, design excellence, quality build and respect for the local environment are key to their success, which has been recognised through several major industry awards. … Read more Buyer Case Studies VINCI Construction UK VINCI Construction UK saves 22,000 man hours in procurement and supply chain management with Constructionline and the COINS iPortal VINCI Construction UK is a market leading national construction and facilities company, and part of the VINCI Group. The organisation employs 4,000 people across four divisions … Read more Buyer Case Studies Wates Group Following a comprehensive review of their supply chain data management systems and the providers of this technology available in the market place, construction and development firm Wates Group adopted Constructionline in a bid to streamline procurement processes and reduce risk across all its contracting divisions. … Read more See more
