How do our Buyer Success Managers support your construction supply chain management needs?

Managing a construction supply chain can feel like a constant juggling act. Scattered data, duplicate paperwork, and disjointed systems eat into time that main contractors simply don’t have. Here at Once For All, home to Constructionline, that’s where a Buyer Success Manager comes in. 

We sat down with Dale Goshawk, one of our Buyer Success Managers, to talk about: 

• What his role as a Buyer Success Manager really involves and what he enjoys most about it 
• How he helps UK main contractors get the most from the Constructionline platform, including its Supply Chain Management solution 
• How we help with the supplier onboarding process and implementation 
• Platform training for users in your organisation 
• Ways to expand your supply chain outreach, beyond your existing network 
• Ways we help encourage suppliers to make the move to Constructionline 

 

[Dale video] 

 

What is a Buyer Success Manager at Once For All? 

My role as a Buyer Success Manager means guiding main contractors through platform implementation, configuration, training, onboarding, and long-term success planning. In a nutshell, I act as a dedicated partner, ensuring contractors get maximum value from the construction procurement software while maintaining compliance. 

 

What does a typical day look like?

No two days look exactly the same, which is part of why I enjoy it so much. At its heart, my job is to make sure main contractors get real, lasting value from the procurement and compliance side of our platform. 

That means I’m leading platform implementations, running discovery sessions, configuring the system to match how a contractor actually works, and supporting teams long after getting them onto using our platform. One morning I might be mapping out a rollout plan with a new customer, and that afternoon I could be reviewing onboarding progress or talking to a procurement team through the reporting dashboards. 

I’m there to guide contractors through the whole journey, not just hand over a login and disappear.

 

What do you enjoy most about working with main contractors?

Honestly, it’s the relationships. I genuinely enjoy getting to know how each business operates, because no two contractors are the same. Their challenges, their supply chains, their priorities, they’re all different. 

There’s a real satisfaction in solving a problem someone has been wrestling with for months. When a contractor tells me their team has stopped chasing paperwork and can finally see their whole supply chain in one place, that’s the bit I love. You can hear the relief. 

I also like that I get to see the long game. I’m not in and out in a week. I build proper working relationships, and watching a contractor go from cautious to confident on the platform never gets old. 

 

What are the key responsibilities of a Buyer Success Manager?

There’s quite a bit to it, but I’d break it down into a few core areas: 

• Leading platform implementation: I manage the full rollout end to end, coordinating teams and timelines so the move onto the platform is smooth and stress-free. 
• Configuring the platform: I tailor the software to each contractor’s compliance policies, supply chain data, and internal procurement processes. It has to fit the way they work, not the other way round. 
• Guiding adoption and training: I make sure procurement teams and key stakeholders feel confident using the platform, including setting up access to our Buyer E-Learning Academy. 
• Supporting compliance: I help contractors stay aligned with industry standards, including the Building Safety Act, by centralising all the data they need to verify their supply chain. 
• Planning for long-term success: Once everything’s live, I set up regular review meetings and ongoing support so contractors keep improving well beyond launch. 

It’s a varied role, but it all comes back to one thing: helping contractors run a more reliable, compliant, and efficient supply chain. 

 

How do you approach a new platform implementation?

We follow a tried-and-tested six-stage plan, which takes a lot of the uncertainty out of it: 

1. Initiate: We kick things off, introduce the teams, agree the project plan, and confirm how we’ll match existing supply chain data. 
2. Discover: I run process discovery workshops to understand requirements and give everyone a proper overview of the platform. 
3. Build: We configure the system to the contractor’s criteria, upload their existing supply chain data, and help refine internal processes. 
4. Train: I set up the Buyer E-Learning Academy, agree training timelines, and schedule follow-up sessions for key people. 
5. Close project: We review what we’ve learned and move into active supply chain onboarding. 
6. Business as usual: We establish a long-term success plan with regular reviews to keep things improving. 

Following a clear structure means contractors aren’t left guessing. Everyone knows what’s happening and when. 

 

You’re there to help main contractors throughout the process: how does the platform make onboarding easier for subcontractors? 

This is a big one. Traditionally, subcontractors have to fill in countless pre-qualification questionnaires for different projects. It’s repetitive and frustrating for everyone. With Constructionline, we cut that right down.  

My job is to set the strategy, agreeing compliance levels, defining exception processes, and shaping the communications plan. Then our UK-based onboarding team handles the heavy lifting: the invitations, the follow-up calls, and the progress reporting. It takes a huge admin burden off the contractor’s procurement team.

 

What tools do contractors find most valuable once they’re up and running? 

Once a supply chain is onboarded, everything sits in one place, and that’s where the real value kicks in. Contractors get access to over 7 billion supplier data points, covering health and safety, financials, environmental standards, and social value. 

A favourite is the Find Supplier app. It lets contractors search a network of 30,000+ verified subcontractors across 4,800+ work categories, so they can fill gaps quickly without the usual legwork. 

Then there are the reporting features and financial risk dashboards, which help teams spot potential supply chain risks before they become problems. That kind of visibility is genuinely powerful when you’re making decisions about who to put on site. 

 

How long does it take to onboard a construction supply chain? 

The timeline depends on the volume of existing data and how responsive subcontractors are. Working closely with a Buyer Success Manager accelerates the process significantly, as our UK-based team handles direct outreach, follow-up calls, and platform invitations. 

 

What are the benefits of the Once For All subcontractor network? 

Main contractors gain instant access to over 30,000 verified subcontractors across 4,800 work categories across the UK. This extensive network helps contractors find reliable suppliers quickly, reduce procurement bottlenecks, and ensure every partner meets strict compliance standards. 

 

What’s your advice for getting the most out of the platform? 

Three things, really: 

1. Keep a clear compliance policy. When everyone knows your minimum supply chain standards, it’s much easier to hold suppliers to it, in order for them to get work. 
2. Make use of the data. We use not only our platform-own data, but source data from publicly-available sources so you can be sure you truly understand the subcontractors you’re working with – which is also verified by our UK-based verification team. 
3. Lean on your Buyer Success Manager (me!). We’re here for the long haul, not just the launch. The contractors who get the best results are the ones who treat it as a partnership. 

 

Any advice for contractors who are hesitant to get their supply chain to sign up to the platform? 

I can understand why they’d be wary, as you’re asking them to pay, but I’d also mention that we provide value for subcontractors too, which is conveyed during our onboarding campaigns, where we inform members about: 

• 500,000+ opportunities on our Marketplace across the private and public sector, plus planning applications to help you plan for future work 
• Live work packages they can tender for via our Opportunities Board – not just from the main contractor they’ve onboarded with, but from other contractors who use the platform 
• Demonstrate compliance to even more main contractors, so they can work on other projects where your requirements may be a bit different 
• Access to our Perks Partner Programme, with exclusive discounts on workwear, van hire, insurance, and marketing services 

Plus a whole lot more – the Buyer Success Manager works closely with internal teams to share this information to subcontractors and encourage them to sign up. 

These are all nice incentives that help drive engagement across the supply chain. 

 

Ready to streamline your supply chain? 

Working with a Buyer Success Manager like Dale gives your organisation the strategic support to: 

• Stay ahead and mitigate risk by working with verified, compliant suppliers 
• Expand your supply chain outreach with subcontractors already in our network 
• Add complementing solutions such as Risk Radar (reduce financial supplier risk) and Supplier Performance Management (to get metrics-based responses from project managers who have worked with suppliers on-site) 

Take the first step towards a more resilient, data-driven procurement strategy. Get in touch with our team to book a live demo and see how Once For All can transform your construction supply chain management. 

 

FAQs 

How does the platform support Building Safety Act compliance? 

The platform centralises vital compliance data, including health and safety records, financial stability, and environmental credentials, into one accessible dashboard. This makes it straightforward for main contractors to verify that onboarded subcontractors meet the standards set out in the Building Safety Act.