Trustpilot

September 2026 – Supplier

Platform improvement: Guidance for the Company and Financial Information and Corporate Responsibility and Governance Requirement

We’ve introduced new online interactive guidance for the Company and Financial Information, and Corporate Responsibility and Governance requirements, so you have clearer support and know exactly what evidence to provide. 

We’ve created dedicated online interactive guidance documents for these requirements. Each guide walks through what’s needed for every question in the requirement, so you can complete your submission correctly the first time. 

View the guidance here:  

Company and Financial Information Submission Guide 

Corporate Responsibility and Governance Submission Guide 

 

What’s new: in-platform guidance button 

Our interactive submission guidance helps you answer the Company and Financial Information, and Corporate Responsibility and Governance requirements. When you’re in the platform, you’ll see a guidance at the top of the requirement. This will take you to the guidance, which features examples of what to include in your submission. 

Screenshot of the Corporate Responsibility and Governance requirement page on Once For All platform showing a "Requirement Rejected" alert and an option to confirm an Anti-Bribery policy.
Screenshot of a webpage guide explaining how to determine if an organisation is registered with Companies House, including key terms and actions.

You’ll also see a pop out button for question-specific guidance.

A verified company and financial information form with fields for Companies House registration and a help section explaining verification criteria.

Why have we introduced this guidance? 

This new interactive guidance will provide you with: 

  • Clearer expectations: you’ll have greater clarity on exactly what to provide as evidence. 
  • Better support: improved design and format make the guidance easier to use. 
  • Stronger submissions: clearer instructions help you submit higher-quality evidence. 
  • Better data for verification: this supports the verification team in reviewing your submissions efficiently. 

Upcoming interactive guidance 

The online interactive guidance is currently available for the Company and Financial Information, and Corporate Responsibility and Governance requirements. We will be extending guidance to further requirements on the platform: we’ll be in touch when they are available.