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Frequently asked questions
Naturally you may have questions regarding Constructionline and how it works, so we’ve put together an extensive list of answers, based on the queries our suppliers tend to ask.
Approximately 10,000 buyers from 3,800 organisations have access to Constructionline. Only registered buyers have access to the database via specifically allocated user names and passwords. Please note: if you are an Associate (level 1) member of Constructionline you are only searchable to buyers via your organisation name. To enjoy the full benefits of the platform, you are required to move to a higher level of membership.
Constructionline’s primary objective is to reduce duplication for everyone involved in the tender process and to reduce the amount of paperwork you face at the tender stage. We do not guarantee that you will win contracts as a result of your membership but, by having your details available to over 10,000 buyers, Constructionline does act as a marketing tool for your business. In addition, Constructionline is widely recognised within the industry and it may prove advantageous if you can show you have met our accreditation status.
Constructionline buyers should not be requesting information that we already collect and they sign terms and conditions to this effect when they register. We have set up an anti-duplication form where you can contact us anonymously and let us know which buyers are doing this. We will contact the buyers directly and ask them to remove the duplicate questions from their PQQ questionnaires.
Constructionline holds standard PQQ information which saves you having to fill that part in over and over again, but in some cases, buyers will need to request project specific information in order to draw up a short-list. This may include information on specific licenses required for one particular project only, specific examples of experience you may have etc. If you notice buyers requesting information you know is held on your Constructionline record please let us know using our anonymous anti-duplication form.
There are a number of things you can do to increase the hits to your record. You could increase your notations value by providing us with new references for larger contracts you may have carried out since joining Constructionline. This will mean that you will appear on searches for a wider range of contract values. You can also review your areas of operation and work categories you originally registered for as this may also increase your chances of appearing on more buyer searches.
Approximately 45,000 suppliers have already registered with Constructionline and over 93% of verified suppliers renew their membership each year.
More and more buyers are looking for small, local contractors to employ because they are keen to re-invest in their local communities. In some cases, they ask us if we can provide them with details on more local companies because they cannot find any. The Constructionline system itself enables buyers to put in fairly complex search criteria so they are able to specify what size of company they would prefer to use. Therefore, if you are a small company it would be a great asset to join Constructionline and already, 20% of our contractors are suppliers with a turnover of less than £250,000.
Constructionline is free to buyers. Suppliers pay an annual fee based on their turnover. Annual membership starts from as little as £150 a year* and you can register for an unlimited number of work categories and work locations.
View a full breakdown of the membership packages and prices.
*There is a one-off joining fee for new members based on your turnover band. From the second year of membership onwards, suppliers will only pay the annual membership fee.
There are a few ways to contact Constructionline:
Online – Complete one of our online forms that best suits your needs.
By phone – To contact our helpdesk, please call 0844 892 0313. Please note, calls to our helpdesk cost up to 7p per minute plus a network access charge.
Via post – Constructionline, PO BOX 6441, Basingstoke, Hampshire, RG21 7FN
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Suppliers, join Constructionline to make your details available to over 10,000 procurement professionals from 3,800 public and private sector buyers.
What can we help with? *Existing membership supportNew Buyer enquiriesNew Supplier enquiriesNew Product enquiriesFinance and Invoice queries
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For assistance pelase email Constructionline@Constructionline.co.uk